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How jom88 Protects Your Personal Data

Q: How can I request a copy of the data held on my account?

Email privacy@jom88.co from your registered address and request a data access report. Include your account username so we can locate your records. We aim to deliver the report within five working days of receiving your request.

Q: Who do I contact if I have a complaint about how my data was handled?

Raise a formal complaint by emailing privacy@jom88.co or submitting a Help Centre ticket at jom88.co/help. If you are not satisfied with our response, you have the right to escalate to the relevant Malaysian data protection authority under applicable local law.

At jom88, we take the handling of your personal data seriously — what we collect, why we collect it, and how it is stored are decisions shaped around…

Data collected only for account purposesStored on encrypted serversNo sale of personal data to third partiesAvailable where local law permits

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Scope of This Policy and Your Rights

jom88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you provide when opening an account, making a deposit via Touch 'n Go, GrabPay, Boost dan FPX, or contacting our support team. We collect only what is necessary — name, contact details, payment references and transaction history — to

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operate your account and process withdrawals. Access to the platform and the applicability of this policy depends on local law and is available where local law permits. Data shared with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX is governed by their own
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privacy terms in addition to ours. You may request a copy of the data we hold on you, ask for corrections, or request deletion by contacting our Data Officer at [email protected].

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Our Privacy Team Directly

If you have questions about how your data is used, want to exercise your access or correction rights, or need to escalate a privacy concern, our dedicated team is available through the…

Email – Data Officer Send your data access, correction or deletion request to [email protected]. Include your registered account email so we can locate your records and respond promptly within five working days.

Live Chat Reach our support team through the live chat widget on jom88.co. Available around the clock, live chat can triage your privacy question and route it to the Data Officer when a formal response is needed.

Help Centre Ticket Submit a formal privacy ticket through the Help Centre at jom88.co/help. Tickets create a reference number you can track, making them the right channel for deletion requests or complaints you may need to escalate.

BAGAIMANA KAMI MENGENDALIKAN DATA

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required under applicable law.

Data Collection

We collect your name, email, phone number, payment method references from Touch 'n Go, GrabPay, Boost dan FPX, and transaction logs. Nothing beyond what is needed to run your account and process your withdrawals is stored.

Cookie Usage

Our site uses session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies to remember your language and lobby view. You can manage cookie settings from the cookie banner on first visit.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor authentication is available and we recommend enabling it from your account security settings to add a second layer of protection.

Data Retention

Active account data is retained for the duration your account remains open. Upon closure, personal data is anonymised or permanently deleted within 90 days except where Malaysian financial regulations require a longer retention period for transaction records.

Third-Party Sharing

We share data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — strictly to complete your transactions. We do not sell, rent or trade your personal information to any marketing or advertising third party under any circumstance.

Requesting Changes

You can request access to your stored data, ask us to correct inaccurate records, or submit a deletion request at any time by emailing [email protected] or raising a ticket through the Help Centre at jom88.co/help.

Your Privacy Questions, Answered

The questions below cover the most common privacy concerns raised by account holders, from what data we store to how you can request its removal. If your question is not covered here, contact our Data Officer at [email protected].

We collect your name, email address, phone number, and identity verification documents during account opening. Once you transact, payment references from Touch 'n Go, GrabPay, Boost dan FPX and your transaction history are also recorded against your account.

No. We do not sell, rent or trade your personal information. Data is shared only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — to complete your transactions, and with regulators where Malaysian law requires disclosure.

Email [email protected] from your registered address and request a data access report. Include your account username so we can locate your records. We aim to deliver the report within five working days of receiving your request.

Yes. Submit a deletion request via email or the Help Centre ticket system. We will anonymise or delete your data within 90 days of account closure, except where Malaysian financial regulations require us to retain transaction records for a defined period.

We use session, analytics and preference cookies. Session cookies are essential for keeping you logged in; the others help us improve the site. You can manage or withdraw cookie consent at any time through the cookie settings banner on jom88.co.

Personal data is anonymised or deleted within 90 days of account closure. Transaction records tied to Malaysian financial compliance obligations may be retained for the legally required period before being permanently removed from our systems.

Raise a formal complaint by emailing [email protected] or submitting a Help Centre ticket at jom88.co/help. If you are not satisfied with our response, you have the right to escalate to the relevant Malaysian data protection authority under applicable local law.

How jom88 Protects Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Your Privacy Questions, Answered

01 What personal data does jom88 collect when I open an account?

02 Does jom88 sell my personal data to other companies?

03 How can I request a copy of the data held on my account?

04 Can I ask jom88 to delete my personal data?

05 How does jom88 use cookies and can I turn them off?

06 How long does jom88 keep my account data after I close my account?

07 Who do I contact if I have a complaint about how my data was handled?

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